About Our Yarn
Nutmeg Fibers are made with 100% American fibers. We use only the best of US Merino and Alpaca, and beginning in October 2017, mill 100% of our bases at Echo View Fiber Mill in North Carolina. This is a state of the art mill, as well as working farm, that promotes eco-consciousness within fiber production.
Our line of Farm Fibers features wool sourced directly from Tennessee Fibershed area wool farms and is milled for us at Echo View Fiber Mill in North Carolina. We take pride in this project, supporting local fiber farms, and hope to be using 80% Tennessee Fibershed wool by the end of 2017 for this project. Farm Fibers is a labor of love, and we love working with Tennessee farms to make this happen.
Our yarn is hand dyed in small batches, so there are some variations to be expected between dye vats. We use only natural dyes on all our fibers, and put lots of love into each vat. We recommend only hand washing our fibers in cold water with wool wash such as Euclan, then leaving to air dry. We want you to be completely satisfied with your yarn, so please contact us with any questions.
Thank you so much for ordering from us! We love our Nutmeg Fibers Community! We will ship your order out in a timely manner on Mondays, Wednesdays and Fridays, by 5pm CST.
United States - We ship to all US locations straight to your doorstep. We use USPS for our deliveries, and tracking information will be sent out to you as soon as we receive it. Shipping is free for all US customers.
International - We love our international friends! We ship through FedEx or USPS (whichever provides the best shipping rate) and will get it to you as soon as possible. We have a No-Rush International Shipping option for a much lower rate, for those of you who live far away but don't need your yarn in a hurry!
We want you to be totally satisfied with your product. However, we know that sometimes things happen. If you need to return an item for any reason, please contact us at firstname.lastname@example.org, and we'll get you all the info you need. A few notes about returns:
- Skeins must not be opened, wound or used in any way
- Returns are not accepted after 30 days of purchase date
- Returns on skeins will not be accepted due to slight variations in color, or crocking since this is an expected characteristic of hand-dyeing with natural dyes
- Shipping cost on returns will be paid by customer
- If you purchased your skeins from a LYS, they will process your refund
- WE DO NOT ACCEPT RETURNS ON GIFT CARDS OR PATTERNS